If you believe you were charged incorrectly or granted the wrong license tier, contact us before opening a payment dispute so we can review the entitlement directly.
General refund window
We aim to review refund requests made within 14 calendar days of the original charge for first-time purchases, provided the request is consistent with this policy and applicable law.
Eligible cases
- Duplicate charges or accidental duplicate purchases.
- Incorrect plan provisioning, billing errors, or licensing mistakes caused by our systems.
- A first-time purchase where the product cannot be used as reasonably described and we cannot resolve the issue within a practical support window.
Cases that may be declined
- Requests made long after the original billing date without a billing or service error.
- Repeated refund requests from the same customer after prior approved exceptions.
- Cases involving abuse, policy violations, chargeback misuse, or attempts to retain access after a refunded purchase.
Subscriptions and renewals
Unless otherwise required by law, renewal charges are generally non-refundable once the renewal term has started. You remain responsible for managing cancellation before the next renewal date.
Effect of a refund
When a refund is approved, associated paid entitlements, download access, or subscription benefits may be revoked or reduced. This can include disabling active paid-license features or removing access to product-side download links tied to the refunded purchase.
How to request a refund
Email [email protected] with the billing email, order reference, date of purchase, and a short explanation of the issue.
We may ask for additional information needed to verify ownership, diagnose the entitlement state, or coordinate with the payment provider.